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Contacting the Shoutpoint Support DeskCustomers may request support from the Shoutpoint Client Services department by opening a support ticket online via the Support Web Console, by email at support@shoutpoint.com, or by phone at 949-309-2821. Online initiation is the preferred method during normal business hours.
| Coverage Hours | Online Support | Emergency | |
| (all times Pacific) | (email + website) | Phone Support | |
| Normal Business Hours | 6:00am-6:00pm | Available | Available |
| Weekend and Holiday Hours | 6:00am-6:00pm | NA | Available |
| Extended Evening Hours | 6:00am-9:00pm | NA | Available |